SYS.INIT // HINTERLAND_IT

Gold Coast IT Services No middleman. No markup.

Gold Coast IT services direct from the person who does the work. No company overhead, no inflated hourly rates — just honest, local tech help priced fairly.

See What We Do
Scroll

What We Do

From home tech help to full business IT

Whether you need help connecting a printer, setting up your business network, or getting online — we've got you covered.

For Home

Everyday tech problems, sorted without the fuss.

  • Laptop & desktop troubleshooting

    Freezes, crashes, blue screens, boot loops, random shutdowns. Whatever your computer is doing, I'll figure it out.

  • Slow computer diagnosis

    Tracking down what's actually making it slow. Could be software bloat, a dying hard drive, not enough RAM. I'll find it and fix it.

  • Virus & malware removal

    If something sketchy has gotten in, I'll clean it out properly and set you up with the right protection so it doesn't happen again.

  • WiFi & network issues

    Dead zones, dropouts, devices that won't stay connected. I'll sort your WiFi out and make sure it actually covers your whole house.

  • Printer setup & troubleshooting

    Printers are the worst. I'll get yours connected and working properly across your computers, phones and tablets.

  • New device setup & data transfer

    Got a new computer or phone? I'll move everything across. Files, photos, bookmarks, accounts, all set up the way you like.

  • Software installation & updates

    Installing what you need, removing what you don't, and making sure everything's up to date and running right.

  • Data backup & recovery

    Setting up proper backups so you're not one hard drive failure away from losing everything. If you've already lost files, I can try to recover them too.

  • NAS & home server setup

    If you want local network storage, automated backups, or a media server at home, I'll get it set up and running for you.

  • Smart home & home automation

    Google Home, Alexa, Home Assistant, smart lights, sensors, automations. From basic voice control to full home automation setups.

  • Phone & tablet help

    iPhones, Androids, iPads. Troubleshooting, initial setup, app configuration, or just getting more out of what you've already got.

  • TV & streaming setup

    Smart TVs, Apple TV, Chromecast, streaming apps. I'll get everything connected and working together.

For Business

The stuff that keeps your business running, without the enterprise price tag.

  • IT consultation & strategy

    I'll sit down with you, understand how your business actually works, and figure out what tech you need. No upselling, no jargon.

  • Network setup & configuration

    Routers, managed switches, WiFi access points, VLANs, guest networks. I'll design and configure it all. If you need cabling run, I'll bring in a licensed cabler.

  • NAS, NVR & backup systems

    Network storage for your files and backups, plus NVR systems for your security cameras. On-site, cloud, or both.

  • Security cameras & CCTV

    I'll configure your cameras, set up the NVR, and get remote viewing working on your phone. For physical mounting and cabling I'll coordinate a tradie.

  • POS & business software

    Point-of-sale systems, accounting software, CRM platforms, inventory management. I'll get it all set up and talking to each other.

  • Microsoft 365 & Google Workspace

    Email migration, user management, SharePoint, Teams, Drive. Setting it up properly from the start and handling the ongoing admin.

  • VPN & remote access

    Secure remote access to your office network so your team can work from anywhere without compromising security.

  • Managed IT & ongoing support

    Regular check-ins, maintenance, monitoring, and someone who actually picks up the phone when something breaks.

  • Hardware procurement & setup

    I'll spec the right gear for your needs, source it, and set it all up. Computers, monitors, printers, networking gear, the lot.

  • Staff onboarding & offboarding

    New starter? I'll get their accounts, devices and access sorted. Someone leaving? I'll make sure everything's locked down and handed over.

Web & Digital

Your online presence, built and managed properly.

  • Website design & development

    I build fast, modern sites from scratch. No page builders, no templates. Clean code, mobile-friendly, and built to actually perform.

  • Website hosting & maintenance

    Reliable hosting with proper backups, uptime monitoring, and regular updates so you're not stuck on a site that slowly falls apart.

  • Domain registration & DNS

    I'll register your domain, set up the DNS records, and make sure everything points where it should. Email, website, the lot.

  • Business email setup

    Professional email on your own domain through Microsoft 365 or Google Workspace. No more sending invoices from a Gmail address.

  • Cloud storage & file sharing

    OneDrive, Google Drive, Dropbox. I'll set it up so your team can share files, collaborate, and stop emailing documents back and forth.

  • SEO & search visibility

    On-page SEO, site speed, structured data, and the fundamentals that help your site actually show up when people search for what you do.

  • Google Business Profile

    Setting up and optimising your Google listing so you show up in local search results and on Google Maps.

  • Social media & online listings

    Getting your business listed in the right places online and making sure your info is consistent everywhere people might find you.

Not sure if we can help? Just ask — there's a good chance we can.

Pricing

Simple pricing. No surprises.

What you see is what you pay. Completely upfront, no hidden fees, no negotiation. Priced competitively with no middlemen.

Most popular

Pay As You Go

No commitment, no callout fee

$60
/ hour

What's included

  • No callout fee — ever
  • 1-hour minimum per visit
  • Same rate for home and business
  • Onsite support

Monthly Support

Ongoing help, better rate

$100
/ month

What's included

  • 3 hours of support included
  • Additional hours at $60/hr
  • Home or business
  • Free web hosting
  • Chat support for quick questions

All prices in AUD and include GST. Typically same-day service. All contact via message — no phone line.

About

G'day, I'm James

I'm a Gold Coast local with a background in IT, and I genuinely love helping people with tech. Hinterland IT is just me — no call centres, no tickets disappearing into the void, no being passed around between departments.

When you get in touch, you're talking to the same person who's going to turn up and fix your problem. I believe good IT services should be straightforward, affordable, and actually make sense to the person receiving it.

Whether you're a retiree who just wants their email to work, or a small business owner who needs their whole setup sorted — I'm here to help, and I'll explain everything in plain English along the way.

Operator // Profile
Name James
Base Gold Coast, QLD
Sector Home & Business
Response Same-day
Mode Solo Operator
Approach

No call centres

No jargon

Transparent pricing

Plain English

Same person, start to end

Status: Online

Service Area

Gold Coast and surrounds

We service the Gold Coast and surrounding areas. If you're not sure whether you're covered, just ask.

TOPO.SCAN // SECTOR_GC -28.01 / 153.40
Advancetown
Alberton
Arundel
Ashmore
Austinville
Benowa
Biggera Waters
Bilinga
Bonogin
Broadbeach
Broadbeach Waters
Bundall
Burleigh Heads
Burleigh Waters
Carrara
Cedar Creek
Clagiraba
Clear Island Waters
Coolangatta
Coombabah
Coomera
Currumbin
Currumbin Valley
Currumbin Waters
Elanora
Gaven
Gilberton
Gilston
Guanaba
Helensvale
Highland Park
Hollywell
Hope Island
Jacobs Well
Kingsholme
Labrador
Lower Beechmont
Luscombe
Main Beach
Maudsland
Mermaid Beach
Mermaid Waters
Merrimac
Miami
Molendinar
Mount Nathan
Mudgeeraba
Natural Bridge
Nerang
Neranwood
Norwell
Numinbah Valley
Ormeau
Ormeau Hills
Oxenford
Pacific Pines
Palm Beach
Paradise Point
Parkwood
Pimpama
Reedy Creek
Robina
Runaway Bay
South Stradbroke
Southern Moreton Bay Islands
Southport
Springbrook
Stapylton
Steiglitz
Surfers Paradise
Tallai
Tallebudgera
Tallebudgera Valley
Tugun
Upper Coomera
Varsity Lakes
Willow Vale
Wongawallan
Woongoolba
Worongary
Yatala
And more
Gold Coast, Northern NSW & Gold Coast Inland

FAQ

Questions & common problems

Answers to the things people ask most, plus the everyday tech issues we fix all the time.

Intel // FAQ

Just send a message via the chat on this site or email james@hinterlandit.au. I typically respond same-day and can usually schedule a visit within 24–48 hours.

No, never. You only pay for the time I spend working. There's a 1-hour minimum per visit, but no additional charges for travel within the Gold Coast area.

The entire Gold Coast and surrounding areas — from Ormeau and Pimpama in the north down to Coolangatta, plus the hinterland suburbs. If you're not sure, just ask.

You don't pay. If I can't resolve your issue, I won't charge you for the visit. Simple as that.

Yes, I'm available 7 days a week. Hours are 10 AM to 7 PM including weekends and most public holidays.

For some things, yes. Software issues, email problems, and certain configurations can be sorted remotely via a secure screen-sharing session.

No. I come to you. All work is done onsite at your home or business — you don't need to disconnect anything or carry it anywhere.

Bank transfer or cash on the day. I'll provide a clear invoice with exactly what was done and how long it took. No surprises.

8 Entries
Diagnostics // Common Issues

Usually caused by software bloat, a failing hard drive, insufficient RAM, or malware. I'll diagnose the root cause, clean things up, and get it running properly again.

Dead zones, interference, or an ISP router that isn't up to the job. I'll test your coverage, optimise placement, and upgrade your gear if needed.

If your computer is acting strange — pop-ups, redirects, programs you didn't install — I'll scan it properly, remove any threats, and set up real protection.

Printers are notoriously frustrating. I'll get it talking to all your devices — computers, phones, and tablets — over WiFi or USB.

Could be the modem, the router, the cabling, or your ISP. I'll narrow it down and get you back online as fast as possible.

Blue screens usually point to a hardware fault, driver issue, or corrupted system files. I'll read the error codes, find the cause, and fix it.

Could be the power supply, motherboard, RAM, or something as simple as a loose cable. I'll diagnose it onsite and give you options.

I'll help you regain access, secure your account with a strong password and two-factor authentication, and check for any damage or forwarding rules the attacker set up.

8 Entries

Get in Touch

Need a hand with something?

Comms // Channels
Response Same-day
Hours 10 AM – 7 PM, any day
Area Gold Coast, QLD
Channels
Message

Fastest way to reach me

Email
Status: Available

Drop us a message and we'll get back to you same-day. No question is too small.

Same-day response

No phone tag or hold music

Plain English, no jargon

One person, start to finish